Public address balance shows zero on the blockchain after my purchase

Our platform has the designated accounting system to compute the correct digital asset balances for our users. 

You can imagine the internal operations of banks. When you make a custodial at your bank, your bank account balance reflects the amount that you funded; however, the actual money you funded may be immediately removed from your account for banking activities such as money lending, interest accumulation. 

Of course, our internal activities are not the same as the banks, but you can be assured that this is a normal phenomenon.

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