Please complete both your Identity Information and Personal Information before uploading your bank account details and ID document photos.
The verification process will only begin after all four required ID photos have been uploaded.
- Personal Information includes your current occupation, annual income, and mailing address.
Please ensure all fields are filled out completely, as no field can be left blank. - If you have changed your name in the past, but your current name is already updated at the time of registration, please still select "I have changed my name."
After completing your personal information, please prepare the following ID photos and upload them to the appropriate fields.
Make sure each photo meets the required review standards.
- Front of National ID (or ARC)
- If you are not a Taiwanese national, please upload the front side of your ARC.
Note:Expired documents will not be accepted. - Ensure the image is clear, without blur, glare, or covered information.
- Do not upload photocopies, scanned files, black-and-white photos, or screenshots.
- Do not upload the back side of the ID in this field.
- Back of National ID (or ARC)
- If you are not a Taiwanese national, please upload the back side of your ARC.
Note:Expired documents will not be accepted. - Ensure the image is clear, without blur, glare, or covered information.
- Do not upload photocopies, scanned files, black-and-white photos, or screenshots.
- Do not upload the front side of the ID in this field.
- Secondary Document
- If you are not a Taiwanese national, your secondary document must be a passport. Other documents will not be accepted.
- Accepted documents (for Taiwanese nationals) include:
- NHI card
- Passport
- Driver’s license
- Telecom bill with your registered mobile number
- Your passport must be valid for at least three months from the date of submission.
- The NHI card must include a clear photo. Cards that are missing a photo, have blurry images, or are damaged will not be accepted.
- Telecom bills must be dated within the last three months, and must clearly show your name, phone number, and the telecom provider's logo on the same page.
Both printed and digital bills are acceptable. Partially redacted documents may be accepted if the required information is clearly visible. - Do not upload vehicle registration documents, visas, or any other unrelated identification.
- Selfie Holding Your ID (National ID or ARC)
- Ensure the ID information is clearly visible, especially the issue date.
- Make sure your face is not covered and that your hand is not blocking any part of the ID, particularly the ID number.
- Do not upload:
- A photo of the ID alone (without your face)
- A regular selfie without any ID
- Lifestyle or unrelated images
Please Note:
- Some cameras automatically focus on the user’s face, which may result in a clear face but a blurry ID, making details like your name unreadable. We recommend holding the ID closer to the camera to improve clarity.
- Accepted photo formats are JPG, JPEG, PNG. Do not upload files in PDF or GIF format.
- The Level 1 identity verification process takes approximately 3 to 5 business days (for reference only; actual processing time may be longer depending on the volume of registrations).
If your submission is rejected and you re-upload your documents, you will need to re-enter the review queue.
All personal information and documents are manually reviewed. If your application is rejected, you will receive an email. Please follow the instructions in the email to resubmit your documents. - Level 2 bank account verification will be completed within 1 to 3 business days after your Level 1 verification is approved.
During this process, a small deposit of NT$1 will be sent to your linked bank account for verification purposes.
You do not need to return this amount.
The deposit and withdrawal functions will be enabled 2 business days after verification is completed. - Please ensure you use a bank account under your own name.
Verification will fail if a third-party account is used.
Depending on the registration level, different features are available:
- Lv.1 Users: Send and receive digital assets, crypto-to-crypto trading.
- Lv.2 Users: All Lv.1 features plus TWD (New Taiwan Dollar) trading.
Please review the link to make sure your photo complies with the guidelines.