MAX Exchange / MaiCoin
MAX Support Center
For New Users
- How to sign up on MAX Digital Asset Exchange
- How do I authorize a new device for my MAX account?
- How to deposit TWD to your MAX Account
- How to make a limit order ?
- How do I make an withdrawal from MAX to my bank account?
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- MAX Identity Verification
- How long does identity verification take?
- How do I change the phone number on my account?
- Why is there a 1 TWD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why was my deposit amount held or returned?
- What is the minimum order amount on MAX?
- How can I view my account history?
Withdraw, Deposit and Fee
- How do I withdrawal crypto assets?
- Are there any limits on deposit and withdrawals?
- Are there any fees for TWD deposits and withdrawals?
- How long does it take for crypto withdrawals to process?
- Why is my crypto withdrawal in pending status?
Trading on the Exchange
- Order Types
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Can I find my trading data (buys/sells) on the blockchain?
- Does MAX provide an API (Application Programming Interface)?
Security
- MAX Digital Asset Exchange Security Measures
- What is Two-Factor Authentication (2FA)?
- How do I enable Google Authenticator (GA) 2FA?
- What is the fiat currency (TWD) trust provided by MAX?
- How do I reset my Google Authenticator (GA)?