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MAX Support Center
For New Users
How to sign up on MAX Digital Asset Exchange
How do I authorize a new device for my MAX account?
MAX Identity Verification
How to deposit TWD to your MAX Account
How to make a limit order ?
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Account Creation & Verification
If I have a MaiCoin account already, do I need to create a new Max account?
How long does identity verification take?
How do I change the phone number on my account?
Why did my bank account receive an NT$1 deposit from the bank?
How to reset my password?
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General Question
Does MAX issue receipts for my transactions?
What are the trading fees on MAX?
Why are my deposited funds locked?
What is the minimum order amount on MAX?
How can I view my account history?
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Withdraw, Deposit and Fee
How do I withdrawal crypto assets?
How do I deposit assets?
Are there any limits on deposit and withdrawals?
Are there any fees for TWD deposits and withdrawals?
How long does it take for crypto withdrawals to process?
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Trading on the Exchange
Order Types
Does MAX have limits for up or down price movements?
Can I find my trading data (buys/sells) on the blockchain?
Does MAX provide an API (Application Programming Interface)?
Are there any price alerts when placing an order?
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Security
MAX Digital Asset Exchange Security Measures
What is Two-Factor Authentication (2FA)?
How do I enable Google Authenticator (GA) 2FA?
What is the fiat currency (TWD) trust provided by MAX?
How do I reset my Google Authenticator (GA)?
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Corporate Account
MAX Corporate Account Identity Verifications
Corporate account registration
MAX Corporate Account Limits and Fees
How to change the trading proxy?
VIP Qualification and Fees
What are the VIP levels and benefits?
VIP Invitation Program
How is VIP trading volume calculated?
How are VIP 9 rebates paid, and when will I receive them?
Can I enjoy VIP benefits and referral program rewards at the same time?
Anti-Fraud and AML/CFT Section
Wolfsberg FCCQ Questionnaire
MAX trading pair introductions
Bitcoin (BTC)
Ethereum (ETH)
Litecoin (LTC)
Bitcoin Cash (BCH)
Tether ( USDT )
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Sygna Bridge
Evolution of Cryptocurrency Regulations
How to comply with Travel Rule?