MAX Exchange / MaiCoin
MAX Support Center
For New Users
- How to sign up on MAX Digital Asset Exchange
- How do I authorize a new device for my MAX account?
- MAX Identity Verification
- Guidelines for Proof of Assets
- How long does identity verification take?
Common Operations & Settings
- How to reset my password?
- How do I enable Google Authenticator (GA) 2FA?
- How do I reset my Google Authenticator (GA)?
- How do I change the phone number on my account?
- List of acceptable banks to add on MAX
General Questions
- Does MAX issue receipts for my transactions?
- I already have a virtual account with my MaiCoin account, is it the same account for MAX?
- If I have a MaiCoin account already, do I need to create a Max account?
- What is the fiat currency (TWD) trust provided by MAX?
- MAX Referral Program
Deposits & Withdrawals
- How do I withdrawal crypto assets?
- How do I deposit assets?
- Cryptocurrency deposit and withdrawal limits
- How long does it take for crypto withdrawals to process?
- Why is my crypto deposit not showing in my account?
Trading & Features
- Unrealized return on investment (ROI)
- Convert FAQ
- Borrowing
- On-chain staking
- Introduction to Reward Auto-Staked Feature
Account & Security
- Withdrawal locking period FAQ
- What is Two-Factor Authentication (2FA)?
- MAX Digital Asset Exchange Security Measures
- Why am I receiving an account security warning?
- Can I download a copy of my private key？