MAX Support Center

For New Users

• How to sign up on MAX Digital Asset Exchange
  Sep 17, 18
• How do I authorize a new device for my MAX account?
  Aug 01, 19
• MAX Identity Verification
  Aug 07, 17
• Guidelines for Proof of Assets
  Oct 08, 25
• How long does identity verification take?
  Nov 20, 17

>> View all ( 12 )

Common Operations & Settings

• How to reset my password?
  Nov 22, 17
• How do I enable Google Authenticator (GA) 2FA?
  Sep 18, 18
• How do I reset my Google Authenticator (GA)?
  Nov 22, 17
• How do I change the phone number on my account?
  Nov 21, 17
• How do I change my linked bank account?
  Oct 26, 20

>> View all ( 16 )

General Questions

• Does MAX issue receipts for my transactions?
  Nov 17, 17
• I already have a virtual account with my MaiCoin account, is it the same account for MAX?
  Nov 23, 17
• If I have a MaiCoin account already, do I need to create a Max account?
  Aug 02, 17
• What is the fiat currency (TWD) trust provided by MAX?
  Jul 10, 18
• MAX Referral Program
  Dec 23, 19

>> View all ( 12 )

Deposits & Withdrawals

• How do I withdrawal crypto assets?
  Nov 21, 17
• How do I deposit assets?
  Nov 22, 17
• Cryptocurrency deposit and withdrawal limits
  Jan 10, 18
• How long does it take for crypto withdrawals to process?
  Nov 14, 17
• Why is my crypto deposit not showing in my account?
  Nov 22, 17

>> View all ( 11 )

Trading & Features

• Unrealized return on investment (ROI)
  Nov 25, 20
• Convert FAQ
  Apr 16, 24
• Borrowing
  Sep 16, 21
• On-chain staking
  Jul 20, 22
• Introduction to Reward Auto-Staked Feature
  Dec 05, 24

>> View all ( 17 )

Account & Security

• Withdrawal locking period FAQ
  Nov 10, 25
• What is Two-Factor Authentication (2FA)?
  Aug 02, 17
• MAX Digital Asset Exchange Security Measures
  Aug 02, 17
• Why am I receiving an account security warning?
  Oct 12, 21
• Can I download a copy of my private key？
  Nov 22, 17

>> View all ( 7 )

VIP Qualification and Fees

• What are the VIP levels and benefits?
  Aug 31, 20
• VIP Invitation Program
  Aug 29, 20
• How is VIP trading volume calculated?
  Aug 29, 20
• How are VIP 9 rebates paid, and when will I receive them?
  Aug 29, 20
• Can I enjoy VIP benefits and referral program rewards at the same time?
  Aug 29, 20

Corporate Account

• MAX Corporate Account Identity Verifications
  Jul 15, 20
• Corporate account registration
  Jul 30, 20
• MAX Corporate Account Limits and Fees
  Jul 15, 20
• How to change the trading proxy?
  Jul 15, 20

MAX trading pair introductions

• Bitcoin (BTC)
  May 28, 18
• Ethereum (ETH)
  May 28, 18
• Litecoin (LTC)
  May 28, 18
• Bitcoin Cash (BCH)
  May 28, 18
• Tether ( USDT )
  Jun 26, 18

>> View all ( 6 )

Sygna Bridge

• Evolution of Cryptocurrency Regulations
  Jul 21, 20
• How to comply with Travel Rule?
  Jul 21, 20