MAX Exchange / MaiCoin
Announcements
MAX Announcements
-
Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
Jul 10, 26
-
Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
Jul 09, 26
-
[Cybersecurity Alert & Protection Guide] Defending Against the Latest Credential Theft Threats and Safeguarding Your Assets
Jul 07, 26
-
SUI, PAXG, and XAUt Listing Notice
Jul 06, 26
-
Wallet Upgrade Announcement
Jul 01, 26
MaiCoin Announcements
-
Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
Jul 10, 26
-
Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
Jul 09, 26
-
[Cybersecurity Alert & Protection Guide] Defending Against the Latest Credential Theft Threats and Safeguarding Your Assets
Jul 07, 26
-
SUI, XRP, and XAUt Listing Notice
Jul 06, 26
-
Temporary Suspension of LINE Bank Debit Services for Purchase Orders
Jul 03, 26
Fraud Prevention and Response Plan
-
How to Identify a Scam?
Mar 07, 18
-
I've Been Scammed and Already Sent the Cryptocurrency. What Should I Do?
Mar 07, 18
-
How Victims Can Recover Financial Losses
Mar 07, 18
-
How Law Enforcement Agencies Can Contact MaiCoin
Mar 07, 18
MAX expired announcement
-
2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
May 27, 25
-
2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
May 21, 25
-
2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
Feb 26, 25
-
2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
Nov 27, 24
-
September 11, 2024 Wallet Maintenance Completion Announcement
Sep 11, 24
MaiCoin expired announcement
-
2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
May 27, 25
-
2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
May 21, 25
-
September 11, 2024 Wallet Maintenance Completion Announcement
Sep 11, 24
-
2024/01/08 Wallet upgrade has been deferred
Jan 08, 24
-
2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
Jan 02, 24
MAX Support Center
For New Users
-
How to sign up on MAX Digital Asset Exchange
Sep 17, 18
-
How do I authorize a new device for my MAX account?
Aug 01, 19
-
MAX Identity Verification
Aug 07, 17
-
Guidelines for Proof of Assets
Oct 08, 25
-
How long does identity verification take?
Nov 20, 17
Common Operations & Settings
-
How to reset my password?
Nov 22, 17
-
How do I enable Google Authenticator (GA) 2FA?
Sep 18, 18
-
How do I reset my Google Authenticator (GA)?
Nov 22, 17
-
How do I change the phone number on my account?
Nov 21, 17
-
How do I change my linked bank account?
Oct 26, 20
General Questions
-
Does MAX issue receipts for my transactions?
Nov 17, 17
-
I already have a virtual account with my MaiCoin account, is it the same account for MAX?
Nov 23, 17
-
If I have a MaiCoin account already, do I need to create a Max account?
Aug 02, 17
-
What is the fiat currency (TWD) trust provided by MAX?
Jul 10, 18
-
MAX Referral Program
Dec 23, 19
Deposits & Withdrawals
-
How do I withdrawal crypto assets?
Nov 21, 17
-
How do I deposit assets?
Nov 22, 17
-
Cryptocurrency deposit and withdrawal limits
Jan 10, 18
-
How long does it take for crypto withdrawals to process?
Nov 14, 17
-
Why is my crypto deposit not showing in my account?
Nov 22, 17
Trading & Features
-
Unrealized return on investment (ROI)
Nov 25, 20
-
Convert FAQ
Apr 16, 24
-
Borrowing
Sep 16, 21
-
On-chain staking
Jul 20, 22
-
Introduction to Reward Auto-Staked Feature
Dec 05, 24
Account & Security
-
Withdrawal locking period FAQ
Nov 10, 25
-
What is Two-Factor Authentication (2FA)?
Aug 02, 17
-
MAX Digital Asset Exchange Security Measures
Aug 02, 17
-
Why am I receiving an account security warning?
Oct 12, 21
-
Can I download a copy of my private key？
Nov 22, 17
VIP Qualification and Fees
-
What are the VIP levels and benefits?
Aug 31, 20
-
VIP Invitation Program
Aug 29, 20
-
How is VIP trading volume calculated?
Aug 29, 20
-
How are VIP 9 rebates paid, and when will I receive them?
Aug 29, 20
-
Can I enjoy VIP benefits and referral program rewards at the same time?
Aug 29, 20
Corporate Account
-
MAX Corporate Account Identity Verifications
Jul 15, 20
-
Corporate account registration
Jul 30, 20
-
MAX Corporate Account Limits and Fees
Jul 15, 20
-
How to change the trading proxy?
Jul 15, 20
MAX trading pair introductions
-
Bitcoin (BTC)
May 28, 18
-
Ethereum (ETH)
May 28, 18
-
Litecoin (LTC)
May 28, 18
-
Bitcoin Cash (BCH)
May 28, 18
-
Tether ( USDT )
Jun 26, 18
Sygna Bridge
-
Evolution of Cryptocurrency Regulations
Jul 21, 20
-
How to comply with Travel Rule?
Jul 21, 20
MaiCoin Support Center
For New Users
-
How to sign Up on MaiCoin
Oct 30, 19
-
MaiCoin device authorization Tutorial
Sep 12, 19
-
MaiCoin Identity Verification
Jul 24, 17
-
How to register my bank account Info？
Jul 24, 17
-
Guidelines for proof of assets
Oct 13, 25
TWD Balance FAQ
-
What is TWD balance?
Jul 31, 20
-
How Do I Deposit TWD into MaiCoin?
Jul 31, 20
-
TWD Deposit and Withdrawal Limits
Jun 15, 22
-
How to Withdraw Your TWD Balance?
Jul 31, 20
-
How long does it take for a TWD withdrawal to my bank account?
Jul 31, 20
Common Operations & Settings
-
How do I use a redemption code?
Jan 09, 21
-
LINE Bank Account Binding Payment FAQ
Mar 23, 23
-
How to unlock my account?
Jul 24, 17
-
What should I do If I forget my password?
May 19, 20
-
How do I enable Google Authenticator (GA) 2FA?
Jul 24, 17
Trading FAQ
-
Trading limit per order
Jul 24, 17
-
Buying and selling fees
Jul 24, 17
-
Why can't I use buy function?
Jul 24, 17
-
How to cancel a current Order?
Jul 15, 22
-
How long does it take to receive cryptocurrency after placing an order and completing payment?
Mar 12, 20
Deposits & Withdrawals
-
How to withdraw cryptocurrencies?
Jul 28, 17
-
How to deposit cryptocurrencies?
Jul 28, 17
-
Why can't I withdraw cryptocurrencies?
Jul 24, 17
-
Cryptocurrency withdrawal limits
Jan 10, 18
-
Does MaiCoin charge fees for withdrawal crypto?
Mar 02, 18
General Questions
-
USD Transfer
Dec 12, 22
-
Why doesn't my invoice amount match my transaction amount?
Jul 24, 17
-
E-invoice price redeem
Jul 24, 17
-
MaiCoin One FAQ
Jul 24, 17
-
What is the difference between a wallet and an address?
Jul 24, 17
Feature FAQ
-
Introduction of Recurring Orders
Apr 19, 22
-
What is MaiCoin yield?
Sep 12, 20
-
How do I subscribe to yield?
Sep 12, 20
-
Yield FAQ
Oct 09, 20
-
Unrealized return on investment (ROI)
Nov 25, 20
Account & Security
-
Withdrawal locking period FAQ
Dec 15, 25
-
What is Two-Factor Authentication (2FA)?
Jul 24, 17
-
MaiCoin security measures
Jul 24, 17
-
Why am I receiving an account security warning?
Dec 22, 20
-
Can I download a copy of my private key？
Jul 24, 17
MaiCoin Corporate Account
-
MaiCoin Corporate Account Identity Verifications
Jul 25, 17
-
MaiCoin Corporate Account Limits and Fees
Oct 07, 25
-
How to change the trading proxy?
Oct 07, 25
Introduction to Listed Cryptocurrencies
-
MAX Token
Mar 01, 21
-
Bitcoin (BTC)
Nov 04, 19
-
Ethereum (ETH)
Nov 04, 19
-
Lido DAO (LDO)
Jul 24, 17
-
Tether (USDT)
Nov 04, 19
MAX Token FAQ
About MAX Token
About Rewards
-
What is MAX Token Staking?
Oct 16, 18
-
How to stake MAX Token
Apr 11, 21
-
When is the fee rebates of Holder and Staker distributed? How is the amount calculated?
Oct 16, 18
-
How is staking power determined? What is aging boost?
Oct 16, 18
-
How do I know if I have received my rewards?
Oct 16, 18
Recent articles
- Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
- Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
- Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
- Bade Business Office (MaiCoin Taipei Store) Closure and Service Adjustments Due to Typhoon Bavi
- [Cybersecurity Alert & Protection Guide] Defending Against the Latest Credential Theft Threats and Safeguarding Your Assets