MAX Exchange / MaiCoin
Announcements
MAX Announcements
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2026/03/17 Temporary Suspension of Phone Support on March 19 & March 26
Mar 17, 26
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2026/03/02 MAX Will Support Polygon Bor Hardfork
Mar 02, 26
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2026/03/01 Bade Business Office（MaiCoin Taipei Store） will be CLOSED from 18:00 to 20:00 on 3/2
Mar 01, 26
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2026/02/24 Customer Service and storefronts will operate as usual during Peace Memorial Day
Feb 12, 26
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2026/02/09 MAX Lunar New Year Service Schedule & TWD Withdrawal Reminder
Feb 05, 26
MaiCoin Announcements
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2026/03/17 Temporary Suspension of Phone Support on March 19 & March 26
Mar 17, 26
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2026/03/02 MaiCoin Will Support Polygon Bor Hardfork
Mar 02, 26
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2026/03/01 Bade Business Office（MaiCoin Taipei Store） will be CLOSED from 18:00 to 20:00 on 3/2
Mar 01, 26
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2025/02/24 Customer Service and storefronts will operate as usual during Peace Memorial Day
Feb 12, 26
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2026/02/09 MaiCoin Lunar New Year Service Schedule & Fiat Withdrawal Reminder
Feb 05, 26
Fraud Prevention and Response Plan
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How to Identify a Scam?
Mar 07, 18
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I've Been Scammed and Already Sent the Cryptocurrency. What Should I Do?
Mar 07, 18
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How Victims Can Recover Financial Losses
Mar 07, 18
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How Law Enforcement Agencies Can Contact MaiCoin
Mar 07, 18
MAX expired announcement
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2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
May 27, 25
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2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
May 21, 25
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2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
Feb 26, 25
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2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
Nov 27, 24
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September 11, 2024 Wallet Maintenance Completion Announcement
Sep 11, 24
MaiCoin expired announcement
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2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
May 27, 25
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2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
May 21, 25
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September 11, 2024 Wallet Maintenance Completion Announcement
Sep 11, 24
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2024/01/08 Wallet upgrade has been deferred
Jan 08, 24
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2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
Jan 02, 24
MAX Support Center
For New Users
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How to sign up on MAX Digital Asset Exchange
Sep 17, 18
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How do I authorize a new device for my MAX account?
Aug 01, 19
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MAX Identity Verification
Aug 07, 17
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Guidelines for Proof of Assets
Oct 08, 25
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How long does identity verification take?
Nov 20, 17
Common Operations & Settings
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How to reset my password?
Nov 22, 17
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How do I enable Google Authenticator (GA) 2FA?
Sep 18, 18
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How do I reset my Google Authenticator (GA)?
Nov 22, 17
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How do I change the phone number on my account?
Nov 21, 17
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How do I change my linked bank account?
Oct 26, 20
General Questions
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Does MAX issue receipts for my transactions?
Nov 17, 17
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I already have a virtual account with my MaiCoin account, is it the same account for MAX?
Nov 23, 17
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If I have a MaiCoin account already, do I need to create a Max account?
Aug 02, 17
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What is the fiat currency (TWD) trust provided by MAX?
Jul 10, 18
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MAX Referral Program
Dec 23, 19
Deposits & Withdrawals
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How do I withdrawal crypto assets?
Nov 21, 17
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How do I deposit assets?
Nov 22, 17
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Cryptocurrency deposit and withdrawal limits
Jan 10, 18
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How long does it take for crypto withdrawals to process?
Nov 14, 17
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Why is my crypto deposit not showing in my account?
Nov 22, 17
Trading & Features
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Unrealized return on investment (ROI)
Nov 25, 20
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Convert FAQ
Apr 16, 24
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Borrowing
Sep 16, 21
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On-chain staking
Jul 20, 22
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Introduction to Reward Auto-Staked Feature
Dec 05, 24
Account & Security
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Withdrawal locking period FAQ
Nov 10, 25
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What is Two-Factor Authentication (2FA)?
Aug 02, 17
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MAX Digital Asset Exchange Security Measures
Aug 02, 17
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Why am I receiving an account security warning?
Oct 12, 21
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Can I download a copy of my private key？
Nov 22, 17
VIP Qualification and Fees
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What are the VIP levels and benefits?
Aug 31, 20
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VIP Invitation Program
Aug 29, 20
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How is VIP trading volume calculated?
Aug 29, 20
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How are VIP 9 rebates paid, and when will I receive them?
Aug 29, 20
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Can I enjoy VIP benefits and referral program rewards at the same time?
Aug 29, 20
Corporate Account
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MAX Corporate Account Identity Verifications
Jul 15, 20
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Corporate account registration
Jul 30, 20
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MAX Corporate Account Limits and Fees
Jul 15, 20
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How to change the trading proxy?
Jul 15, 20
MAX trading pair introductions
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Bitcoin (BTC)
May 28, 18
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Ethereum (ETH)
May 28, 18
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Litecoin (LTC)
May 28, 18
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Bitcoin Cash (BCH)
May 28, 18
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Tether ( USDT )
Jun 26, 18
Sygna Bridge
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Evolution of Cryptocurrency Regulations
Jul 21, 20
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How to comply with Travel Rule?
Jul 21, 20
MaiCoin Support Center
For New Users
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How to sign Up on MaiCoin
Oct 30, 19
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MaiCoin device authorization Tutorial
Sep 12, 19
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MaiCoin Identity Verification
Jul 24, 17
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How to register my bank account Info？
Jul 24, 17
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Guidelines for proof of assets
Oct 13, 25
TWD Balance FAQ
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What is TWD balance?
Jul 31, 20
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How Do I Deposit TWD into MaiCoin?
Jul 31, 20
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TWD Deposit and Withdrawal Limits
Jun 15, 22
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How to Withdraw Your TWD Balance?
Jul 31, 20
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How long does it take for a TWD withdrawal to my bank account?
Jul 31, 20
Common Operations & Settings
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How to unlock my account?
Jul 24, 17
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What should I do If I forget my password?
May 19, 20
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How do I enable Google Authenticator (GA) 2FA?
Jul 24, 17
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What should I do if I'm not receiving the SMS verification code?
Dec 27, 23
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How do I change the phone number on my account?
Oct 25, 22
Trading FAQ
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Trading limit per order
Jul 24, 17
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Buying and selling fees
Jul 24, 17
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Why can't I use buy function?
Jul 24, 17
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How to cancel a current Order?
Jul 15, 22
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How long does it take to receive cryptocurrency after placing an order and completing payment?
Mar 12, 20
Deposits & Withdrawals
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How to withdraw cryptocurrencies?
Jul 28, 17
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How to deposit cryptocurrencies?
Jul 28, 17
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Why can't I withdraw cryptocurrencies?
Jul 24, 17
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Cryptocurrency withdrawal limits
Jan 10, 18
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Does MaiCoin charge fees for withdrawal crypto?
Mar 02, 18
General Questions
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USD Transfer
Dec 12, 22
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Why doesn't my invoice amount match my transaction amount?
Jul 24, 17
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E-invoice price redeem
Jul 24, 17
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MaiCoin One FAQ
Jul 24, 17
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What is the difference between a wallet and an address?
Jul 24, 17
Feature FAQ
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Introduction of Recurring Orders
Apr 19, 22
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What is MaiCoin yield?
Sep 12, 20
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How do I subscribe to yield?
Sep 12, 20
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Yield FAQ
Oct 09, 20
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Unrealized return on investment (ROI)
Nov 25, 20
Account & Security
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Withdrawal locking period FAQ
Dec 15, 25
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What is Two-Factor Authentication (2FA)?
Jul 24, 17
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MaiCoin security measures
Jul 24, 17
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Why am I receiving an account security warning?
Dec 22, 20
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Can I download a copy of my private key？
Jul 24, 17
MaiCoin Corporate Account
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MaiCoin Corporate Account Identity Verifications
Jul 25, 17
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MaiCoin Corporate Account Limits and Fees
Oct 07, 25
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How to change the trading proxy?
Oct 07, 25
Introduction to Listed Cryptocurrencies
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MAX Token
Mar 01, 21
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Bitcoin (BTC)
Nov 04, 19
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Ethereum (ETH)
Nov 04, 19
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Lido DAO (LDO)
Jul 24, 17
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Tether (USDT)
Nov 04, 19
MAX Token FAQ
About MAX Token
About Rewards
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What is MAX Token Staking?
Oct 16, 18
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How to stake MAX Token
Apr 11, 21
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When is the fee rebates of Holder and Staker distributed? How is the amount calculated?
Oct 16, 18
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How is staking power determined? What is aging boost?
Oct 16, 18
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How do I know if I have received my rewards?
Oct 16, 18