MAX Exchange / Maicoin
How can we help?
Recent articles
- Minimum quantity amounts for buy and sell orders
- 2020/03/09 MaiCoin will suspend buy order at 03 : 00 on 03/14 until 07 : 00
- 2021/03/09 MAX will suspend TWD deposit at 03 : 30 until 06 : 30 on 03/14
- 2021/02/22 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2021/02/22 Customer Service and storefronts will operate as usual during Peace Memorial Day
Announcements
MAX Announcements
- 2021/03/09 MAX will suspend TWD deposit at 03 : 30 until 06 : 30 on 03/14
- 2021/02/22 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2021/02/08 MAX Withdrawal fee adjustment notice
- 2021/02/05 Online Customer Service will be close at 18:00 on 02/05
- 2021/02/01 Customer service and storefront are closed on Chinese New Year
Maicoin Announcements
- 2020/03/09 MaiCoin will suspend buy order at 03 : 00 on 03/14 until 07 : 00
- 2021/02/22 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2021/02/08 MaiCoin Withdrawal fee adjustment notice
- 2021/02/05 Online Customer Service will be close at 18:00 on 02/05
- 2021/02/01 Customer service and storefront are closed on Chinese New Year
MAX expired announcement
- 2021/02/02 MAX withdrawal and deposit function will be suspended on 2/4 14:00-16:00
- 2021/01/26 Customer Service and Storefront will be close at 18:30 on 01/29
- 2021/01/18 Customer Service and Storefront will be close at 18:00 on 01/22
- 2020/12/31 Customer Service and storefront will be closed at 6:00pm today
- 2020/12/31 Customer Service and storefront will be closed at 6:00pm today
MaiCoin expired announcement
- 2021/02/02 MaiCoin withdrawal and deposit function will be suspended on 2/4 14:00-16:00
- 2021/01/26 Customer Service and Storefront will be close at 18:30 on 01/29
- 2021/01/18 Customer Service and Storefront will be close at 18:00 on 01/22
- 2020/12/28 Customer service and storefront are closed on New Year's Day
- 2020/12/21 MaiCoin BTC deposit and withdraw function will be suspended on 12/22 5:00am to 7:00am(UTC+8)
MAX Exchange FAQ
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- What documents do I need to provide for identity verification?
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- How do I check the receipt lottery and collect the prize money?
- What currency can I trade with?
- What are the trading fees on MAX?
- Why was the fund to my account returned?
Sending and Receiving Digital Assets
- How long does it take to receive NTD after I withdraw?
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
Trading on the Exchange
- What’s the difference between a limit and a market order?
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Do buy and sell transactions appear on the public blockchain?
- Does MAX have an API?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
- Why do I get an exception when I login?
Corporate Account
MAX trading pair introductions
>> View all ( 8 )Sygna Bridge
MaiCoin FAQ
Common Problem
Security and Identity Verification
- Account Security & Identity Verification
- List of Acceptable Banks
- How to register my bank account info？
- How to unlock my account?
- What is 2-factor authentication?
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- What are the fees charged by MaiCoin?
- Transferred the wrong amount?
- Trading limit per order
- Order status show "pending bank transfer" when sell orders are fulfilled
- Pay with ATM with the amount over $30,000 NTD
MaiCoin Corporate Account
About MaiCoin
- What services does MaiCoin provide?
- Users' ownerships to assets
- About pricing
- About our wallet service
- Fork