MAX Exchange / Maicoin
How can we help?
Recent articles
- 2020/03/30 Customer Service will adjust to 12 pm to 8 pm on 2nd, 3rd April.
- 2020/03/18 Customer Service Hotline and Storefront will be unavailable on 19 and 20 March.
- 2020/03/18 Customer Service Hotline and Storefront will be unavailable on 19 and 20 March.
- List of Acceptable Banks
- Bug Bounty Program
Announcements
MAX Announcements
- 2020/03/30 Customer Service will adjust to 12 pm to 8 pm on 2nd, 3rd April.
- 2020/03/18 Customer Service Hotline and Storefront will be unavailable on 19 and 20 March.
- 2020/03/10 Customer Service will start at 13:30 on 3/10
- 2020/02/25 Customer Service will adjust to 12 pm to 8 pm on Friday February 28th, 2020.
- 2020/03/06 MAX Account Level Policy Notice
Maicoin Announcements
- 2020/03/18 Customer Service Hotline and Storefront will be unavailable on 19 and 20 March.
- 2020/03/10 Customer Service will start at 13:30 on 3/10
- 2020/03/09 MaiCoin USDC is HERE!
- 2020/02/25 Customer Service will adjust to 12 pm to 8 pm on Friday February 28th, 2020.
- 2020/02/06 MaiCoin will suspend buy order from 00 : 00 to 11 : 00 on February 8.
MAX expired announcement
- How are the rewards distributed?
- Customer Service will be closed on 12:30pm of June 14th
- 2019/09/30 Customer service and our storefront location will be closed on Today
- MAX Crypto Giveaway!!
- Due to system maintenance with our partner bank,we will adjust funds schedule.
MAX Exchange FAQ
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- What documents do I need to provide for identity verification?
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- How do I check the receipt lottery and collect the prize money?
- What currency can I trade with?
- What are the trading fees on MAX?
- Are there any fees to withdrawal and fund assets?
Sending and Receiving Digital Assets
- How long does it take to receive NTD after I withdraw?
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
Trading on the Exchange
- How do I enter a limit or market order?
- What’s the difference between a limit and a market order?
- What are the fees for trading on MAX?
- How are orders matched?
- Does MAX have limits for up or down price movements?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- How do I enable Two Factor Authentication (2FA)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
MAX trading pair introductions
>> View all ( 8 )MaiCoin FAQ
Security and Identity Verification
- Account Security & Identity Verification
- Corporate Account Identity Verifications
- List of Acceptable Banks
- How to register my bank account info？
- Wrong Password Notice
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- What are the fees charged by MaiCoin?
- Transferred the wrong amount?
- Trading limit per order
- Daily limit for buy and sell orders
- Order status show "pending bank transfer" when sell orders are fulfilled
About MaiCoin
- What services does MaiCoin provide?
- Users' ownerships to assets
- About pricing
- About our wallet service
- Fork