MAX Exchange / MaiCoin
How can we help?
Recent articles
Announcements
MAX Announcements
-
Customer Service will be CLOSED from 18:00 to 20:00 on 11/06
2026-11-05
-
Polygon Uburu Hard Fork
2026-11-04
-
Polygon Consensus Layer Karwar Hard Fork
2026-11-02
-
【Resumed】Temporary Suspension of BSC Network Deposits and Withdrawals
2026-10-30
-
[Security Notice] Beware of Malicious Advertisements and Fake Official Websites
2026-10-29
MaiCoin Announcements
-
[MaiCoin Price Promotion Extended] Price promotion extended until 2026/12/31
2026-11-06
-
Customer Service will be CLOSED from 18:00 to 20:00 on 11/06
2026-11-05
-
Polygon Uburu Hard Fork
2026-11-04
-
Polygon Consensus Layer Karwar Hard Fork
2026-11-02
-
【Resumed】Temporary Suspension of BSC Network Deposits and Withdrawals
2026-10-30
Fraud Prevention and Response Plan
-
How to Identify a Scam?
2018-03-07
-
I've Been Scammed and Already Sent the Cryptocurrency. What Should I Do?
2018-03-07
-
How Victims Can Recover Financial Losses
2018-03-07
-
How Law Enforcement Agencies Can Contact MaiCoin
2018-03-07
MAX expired announcement
-
2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
2025-05-27
-
2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
2025-05-21
-
2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
2025-02-26
-
2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
2024-11-27
-
September 11, 2024 Wallet Maintenance Completion Announcement
2024-09-11
MaiCoin expired announcement
-
Customer Service and Bade Business Office（MaiCoin Taipei Store) will be CLOSED from 15:30 to 18:00 on 04/17
2026-04-15
-
2026/03/17 Temporary Suspension of Phone Support on March 19 & March 26
2026-03-17
-
2025/02/24 Customer Service and storefronts will operate as usual during Peace Memorial Day
2026-02-12
-
2026/02/04 Customer Service will be CLOSED from 18:00 to 20:00 on 02/06
2026-02-04
-
2026/02/02 Customer Service will be CLOSED from 18:00 to 20:00 on 02/04
2026-02-02
MAX Support Center
For New Users
-
How to sign up on MAX Digital Asset Exchange
2018-09-17
-
How do I authorize a new device for my MAX account?
2019-08-01
-
MAX Identity Verification
2017-08-07
-
Guidelines for Proof of Assets
2025-10-08
-
How long does identity verification take?
2017-11-20
Common Operations & Settings
-
How Do I Reset My Password?
2017-11-22
-
How Do I Enable Two-Factor Authentication (2FA) with Google Authenticator?
2018-09-18
-
How do I reset my Google Authenticator (GA)?
2017-11-22
-
Why Haven’t I Received My SMS Verification Code?
2023-12-27
-
How Do I Change My Registered Phone Number?
2017-11-21
General Questions
-
Does MAX issue receipts for my transactions?
2017-11-17
-
I already have a virtual account with my MaiCoin account, is it the same account for MAX?
2017-11-23
-
If I have a MaiCoin account already, do I need to create a Max account?
2017-08-02
-
What is the fiat currency (TWD) trust provided by MAX?
2018-07-10
-
MAX Referral Program
2019-12-23
Deposits & Withdrawals
-
How Do I Withdraw Cryptocurrency?
2017-11-21
-
About Travel Rule
2026-05-29
-
How Do I Deposit Cryptocurrency?
2017-11-22
-
Cryptocurrency Deposit and Withdrawal Limits
2018-01-10
-
How Long Does It Take to Process a Cryptocurrency Withdrawal?
2017-11-14
Trading & Features
-
Unrealized return on investment (ROI)
2020-11-25
-
Convert FAQ
2024-04-16
-
Borrowing
2021-09-16
-
On-chain staking
2022-07-20
-
Introduction to Reward Auto-Staked Feature
2024-12-05
Account & Security
-
Withdrawal Locking Period FAQ
2025-11-10
-
What is Two-Factor Authentication (2FA)?
2017-08-02
-
Security Measures at MAX Digital Asset Exchange
2017-08-02
-
Why Am I Seeing an Account Security Warning?
2021-10-12
-
Can I Download a Backup of My Private Key?
2017-11-22
VIP Qualification and Fees
-
What Are the MAX VIP Levels and Benefits?
2020-08-31
-
VIP Invitation Program
2020-08-29
-
How Is VIP Trading Volume Calculated?
2020-08-29
-
How and When Are VIP 9 Rebates Paid?
2020-08-29
-
Can I Combine VIP Benefits with Referral Rewards?
2020-08-29
Corporate Account
-
MAX Corporate Account Identity Verifications
2020-07-15
-
Corporate account registration
2020-07-30
-
MAX Corporate Account Limits and Fees
2020-07-15
-
How to change the trading proxy?
2020-07-15
MAX trading pair introductions
-
Bitcoin (BTC)
2018-05-28
-
Ethereum (ETH)
2018-05-28
-
Litecoin (LTC)
2018-05-28
-
Bitcoin Cash (BCH)
2018-05-28
-
Tether ( USDT )
2018-06-26
Privacy and Term of Use
-
MAX Exchange Terms of Use
2023-10-17
-
MAX Exchange Privacy Policy
2023-10-16
-
MAX Exchange Risk Disclosure Statement
2023-12-06
MaiCoin Support Center
For New Users
-
How to sign Up on MaiCoin
2019-10-30
-
MaiCoin device authorization Tutorial
2019-09-12
-
MaiCoin Identity Verification
2017-07-24
-
How to register my bank account Info？
2017-07-24
-
Guidelines for proof of assets
2025-10-13
TWD Balance FAQ
-
What is TWD balance?
2020-07-31
-
How Do I Deposit TWD into MaiCoin?
2020-07-31
-
TWD Deposit and Withdrawal Limits
2022-06-15
-
How to Withdraw Your TWD Balance?
2020-07-31
-
How long does it take for a TWD withdrawal to my bank account?
2020-07-31
Common Operations & Settings
-
How do I use a redemption code?
2021-01-09
-
LINE Bank Account Binding Payment FAQ
2023-03-23
-
How to unlock my account?
2017-07-24
-
What should I do If I forget my password?
2020-05-19
-
How do I enable Google Authenticator (GA) 2FA?
2017-07-24
Trading FAQ
-
Trading limit per order
2017-07-24
-
Buying and selling fees
2017-07-24
-
Why can't I use buy function?
2017-07-24
-
How to cancel a current Order?
2022-07-15
-
How long does it take to receive cryptocurrency after placing an order and completing payment?
2020-03-12
Deposits & Withdrawals
-
How to withdraw cryptocurrencies?
2017-07-28
-
[MaiCoin] About Travel Rule
2026-05-29
-
How to deposit cryptocurrencies?
2017-07-28
-
Why can't I withdraw cryptocurrencies?
2017-07-24
-
Cryptocurrency withdrawal limits
2018-01-10
General Questions
-
USD Transfer
2022-12-12
-
Why doesn't my invoice amount match my transaction amount?
2017-07-24
-
E-invoice price redeem
2017-07-24
-
MaiCoin One FAQ
2017-07-24
-
What is the difference between a wallet and an address?
2017-07-24
Feature FAQ
-
MaiCoin PAY FAQ
2026-08-28
-
Introduction of Recurring Orders
2022-04-19
-
What is MaiCoin yield?
2020-09-12
-
How do I subscribe to yield?
2020-09-12
-
Predictor Campaign FAQ
2026-09-18
Account & Security
-
Withdrawal locking period FAQ
2025-12-15
-
What is Two-Factor Authentication (2FA)?
2017-07-24
-
MaiCoin security measures
2017-07-24
-
Why am I receiving an account security warning?
2020-12-22
-
Can I download a copy of my private key？
2017-07-24
MaiCoin Corporate Account
-
MaiCoin Corporate Account Identity Verifications
2017-07-25
-
MaiCoin Corporate Account Limits and Fees
2025-10-07
-
How to change the trading proxy?
2025-10-07
Privacy Policy and Term of Use
-
MaiCoin Term of Use
2023-10-16
-
MaiCoin Privacy Policy
2023-10-17
-
MaiCoin Digital Asset Trading Platform Risk Disclosure Statement
2025-10-31
Introduction to Listed Cryptocurrencies
-
MAX Token
2021-03-01
-
Bitcoin (BTC)
2019-11-04
-
Ethereum (ETH)
2019-11-04
-
Lido DAO (LDO)
2017-07-24
-
Tether (USDT)
2019-11-04
MAX Token FAQ
About MAX Token
-
What is MAX Token? What are its functions and benefits?
2018-10-15
-
What is Staking?
2018-10-16
-
How can I get MAX Tokens? Can I buy it?
2018-10-15
-
How to use MAX Token to offset trading fees and withdrawal fees?
2018-10-16
About Rewards
-
What is MAX Token Staking?
2018-10-16
-
How to stake MAX Token
2021-04-11
-
Holding and Staking Reward Calculation and Distribution
2018-10-16
-
How is staking power determined? What is aging boost?
2018-10-16
-
How do I know if I have received my rewards?
2018-10-16