MAX Exchange / Maicoin
How can we help?
Recent articles
- Account Security & Identity Verification
- 2019/10/16 Any withdrawal for TWD which made by 10:00 am will be received on the same day.
- How long does it take to receive NTD after I withdraw?
- 2019/10/15 EOS withdrawal now is in function.
- 2019/10/10 Customer Service will be closed on Thursday October 10th , 2019
Announcements
MAX Announcements
- 2019/10/16 Any withdrawal for TWD which made by 10:00 am will be received on the same day.
- 2019/10/15 EOS withdrawal now is in function.
- 2019/09/26 New Trading Page and Removal Trading Pairs
- 2019/09/12 MAX DAILY TWD FUNDING LIMIT ADJUSTMENT
- 2019/09/09 Announcement - New withdrawal amount for manual review
Maicoin Announcements
- 2019/10/10 Customer Service will be closed on Thursday October 10th , 2019
- 2019/09/30 Customer service and our storefront location will be closed on Today
- 2019/09/26 Email confirmation for access from new device and APP withdrawal function
- Customer Service will be closed on Friday September 13th, 2019
- 2019/09/10 Email confirmation for access from new device
MAX expired announcement
- Customer Service will be closed on 12:30pm of June 14th
- 2019/09/30 Customer service and our storefront location will be closed on Today
- MAX Crypto Giveaway!!
- Due to system maintenance with our partner bank,we will adjust funds schedule.
- TWD Fund Function Suspension
MAX Exchange FAQ
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- What documents do I need to provide for identity verification?
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account from KGI?
General Question
- Does MAX issue receipts for my transactions?
- How do I check the receipt lottery and collect the prize money?
- What currency can I trade with?
- What are the trading fees on MAX?
- Are there any fees to withdrawal and fund assets?
Sending and Receiving Digital Assets
- How do I make an NTD withdrawal from MAX to my bank account?
- How long does it take to receive NTD after I withdraw?
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
Trading on the Exchange
- How do I enter a limit or market order?
- What’s the difference between a limit and a market order?
- What are the fees for trading on MAX?
- How are orders matched?
- Does MAX have limits for up or down price movements?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- How do I enable Two Factor Authentication (2FA)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
MAX trading pair introductions
>> View all ( 8 )MaiCoin FAQ
Security and Identity Verification
- Account Security & Identity Verification
- Corporate Account Identity Verifications
- How to register my bank account info？
- Wrong Password Notice
- How to unlock my account?
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- How to buy bitcoins or ethers？
- How to sell bitcoins or ethers？
- What are the fees charged by MaiCoin?
- How do I pay for my purchases?
- Transferred the wrong amount?
About MaiCoin
Digital Asset FAQ
MAX Token FAQ
About MAX Token
About Trading and Fees
- How do I check the volume of MAX Token?
- How do I get MAX Token through trading?
- How are trading fees charged?
- How to use MAX Token to offset trading fees and withdrawal fees?
- What is the price stabilization mechanism of MAX Token?
About Rewards
- How are the rewards distributed?
- When will the TX mining reward be distributed? How is the amount of distribution calculate?
- When is the fee rebate distributed? How is the amount calculated?
- When is the fee rebates of Holder and Staker distributed? How is the amount calculated?
- How will I be notified for the receipt of rewards?