When purchasing via bank transfer, please note the following:
You must use the bound and bank-verified bank account for remittance. Using another bank for transfer will result in deposit failure.
We only accept transfers via online banking or ATM. Please do not use over-the-counter (in-person) remittances.
Please do not split the transfer into two separate payments. You may set your exclusive payment bank account as a "pre-arranged account" to increase the single transfer limit.
Using third-party payment services such as Taiwan Pay remittance, Jiekou Payment, LINEPAY, or making transfers using corporate online banking will all result in deposit failure. Please log in directly to your bound bank's online banking to proceed with the transaction.
If the deposit fails to be credited, please contact our customer service email at info@maicoin.com or call the customer service center at 02-2722-1314 to process a refund. We will refund the amount to your original remittance bank account within 1 to 3 business days after the refund is accepted. A cross-bank transfer fee of NT$30 will be deducted from the refund amount.