MaiCoin Support Center

For New Users

• How to sign Up on MaiCoin
  Oct 30, 19
• MaiCoin device authorization Tutorial
  Sep 12, 19
• MaiCoin Identity Verification
  Jul 24, 17
• How to register my bank account Info？
  Jul 24, 17
• Guidelines for proof of assets
  Oct 13, 25

>> View all ( 8 )

TWD Balance FAQ

• What is TWD balance?
  Jul 31, 20
• How Do I Deposit TWD into MaiCoin?
  Jul 31, 20
• TWD Deposit and Withdrawal Limits
  Jun 15, 22
• How to Withdraw Your TWD Balance?
  Jul 31, 20
• How long does it take for a TWD withdrawal to my bank account?
  Jul 31, 20

>> View all ( 8 )

Common Operations & Settings

• How to unlock my account?
  Jul 24, 17
• What should I do If I forget my password?
  May 19, 20
• How do I enable Google Authenticator (GA) 2FA?
  Jul 24, 17
• What should I do if I'm not receiving the SMS verification code?
  Dec 27, 23
• How do I change the phone number on my account?
  Oct 25, 22

>> View all ( 14 )

Trading FAQ

• Trading limit per order
  Jul 24, 17
• Buying and selling fees
  Jul 24, 17
• Why can't I use buy function?
  Jul 24, 17
• How to cancel a current Order?
  Jul 15, 22
• How long does it take to receive cryptocurrency after placing an order and completing payment?
  Mar 12, 20

>> View all ( 12 )

Deposits & Withdrawals

• How to withdraw cryptocurrencies?
  Jul 28, 17
• How to deposit cryptocurrencies?

  Jul 28, 17
• Why can't I withdraw cryptocurrencies?
  Jul 24, 17
• Cryptocurrency withdrawal limits
  Jan 10, 18
• Does MaiCoin charge fees for withdrawal crypto?
  Mar 02, 18

>> View all ( 9 )

General Questions

• USD Transfer
  Dec 12, 22
• Why doesn't my invoice amount match my transaction amount?
  Jul 24, 17
• E-invoice price redeem
  Jul 24, 17
• MaiCoin One FAQ
  Jul 24, 17
• What is the difference between a wallet and an address?
  Jul 24, 17

>> View all ( 8 )

Feature FAQ

• Introduction of Recurring Orders
  Apr 19, 22
• What is MaiCoin yield?
  Sep 12, 20
• How do I subscribe to yield?
  Sep 12, 20
• Yield FAQ
  Oct 09, 20
• Unrealized return on investment (ROI)
  Nov 25, 20

>> View all ( 9 )

Account & Security

• Withdrawal locking period FAQ
  Dec 15, 25
• What is Two-Factor Authentication (2FA)?
  Jul 24, 17
• MaiCoin security measures
  Jul 24, 17
• Why am I receiving an account security warning?
  Dec 22, 20
• Can I download a copy of my private key？
  Jul 24, 17

>> View all ( 6 )

MaiCoin Corporate Account

• MaiCoin Corporate Account Identity Verifications
  Jul 25, 17
• MaiCoin Corporate Account Limits and Fees
  Oct 07, 25
• How to change the trading proxy?
  Oct 07, 25

Introduction to Listed Cryptocurrencies

• MAX Token
  Mar 01, 21
• Bitcoin (BTC)
  Nov 04, 19
• Ethereum (ETH)
  Nov 04, 19
• Lido DAO (LDO)
  Jul 24, 17
• Tether (USDT)
  Nov 04, 19

>> View all ( 10 )