New Address Withdrawal Protection is an advanced security feature designed to enhance the safety of your account and assets. Once enabled, newly added withdrawal addresses must undergo a 24-hour lock period before they can be used for cryptocurrency withdrawals or internal transfers.
Below are frequently asked questions and details regarding this feature:
Frequently Asked Questions
- Q1: What is "New Address Withdrawal Protection"? What are the benefits of enabling it?
This feature applies a 24-hour lock period to any newly added withdrawal address. You can only use the address to withdraw cryptocurrency or make internal transfers after the lock period has ended, which helps mitigate the risk of assets being rapidly transferred out in the event of account compromise. - Q2: How long is the lock period? Can it be adjusted?
The lock period is fixed at 24 hours and cannot be customized at this time. - Q3: How do I enable "New Address Withdrawal Protection"?
Please log in to the MAX app, tap User in the bottom right corner > New Address Withdrawal Protection, turn on the feature, and complete two-factor authentication (2FA) to activate it immediately. - Q4: Will my previously saved addresses be affected after enabling this feature?
No. This feature only applies to addresses added after the feature has been enabled. Addresses saved prior to enablement can still be used normally. - Q5: When can I start using a newly added address?
While the feature is enabled, any newly added address will enter a 24-hour lock period starting from the time it is added. Once the lock period expires, you can select that address for cryptocurrency withdrawals or internal transfers. - Q6: What status will a new address display during the lock period?
The address will be labeled as "Pending" in the withdrawal address selection menu and cannot be selected temporarily. You can check the "Effective Time" of the address in your Address Management list. - Q7: Does this feature also apply to internal transfers?
Yes. Whether withdrawing to an external address or executing an internal transfer, newly added addresses must undergo the 24-hour lock period before they can be used. - Q8: Can I delete a newly added address if I notice an error during the lock period?
Yes. You can delete the address at any time during the 24-hour lock period. - Q9: How do I disable "New Address Withdrawal Protection"? Does it take effect immediately?
To request deactivation, you must enter the email verification code and your two-factor authentication (2FA) code. Once verified, a 24-hour waiting period is required before the deactivation officially takes effect. - Q10: Will newly added addresses still be locked during the deactivation waiting period?
Yes. Until the deactivation officially takes effect, newly added addresses must still complete the full 24-hour lock period. The lock duration of the address will not be shortened due to the pending deactivation. - Q11: Can I cancel the waiting period after adding an address or requesting to disable the feature?
Both the lock period for new addresses and the waiting period for deactivating the feature are fixed at 24 hours and cannot be ended early; deactivation requests cannot be canceled mid-process. If a newly added address is incorrect, you may still delete it during the lock period.