Why is my crypto withdrawal in pending status?

To ensure customer safety, customer funds are held in cold storage offline.  Processing withdrawals might take longer if a manual approval is required or if our “hot wallet” balance is low and needs to be refilled manually, or the withdrawal amount exceeds the equivalent of NT$500,000 that needs to be verified manually.    

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.