To protect your account, MAX requires you to confirm any login attempt from a new IP address or device. This ensures the login was performed by you and enhances your account's security.
Please follow these steps when logging in from a new device：
APP
Open the APP > Enter your account email and password > Tap Log In.
A "New Device Verification" screen will appear.
Log in to your registered email inbox.
The system will send you an email with the subject line： "[MAX Exchange] Authorize This Device" (or similar).
Open this email, find the 9-digit verification code, and copy it.
Return to the MAX APP, enter the 9-digit verification code, and log in again. You should then be able to access the platform successfully.