Our platform requires a certain number of blockchain confirmations before crediting the assets to your account. You can check our platform's confirmation requirements for each cryptocurrency at the following link：https://max.maicoin.com/docs/fees?lang=en
If the number of confirmations has met the standard for the deposit but you still have not received the funds, please email our customer support with the following information in text format. We will get back to you as soon as possible.
Transaction ID (TXID or Hash) of the deposit.
Customer Support：max@maicoin.com