How do I change the phone number on my account?

Important Reminders:

  • 24-Hour Withdrawal Lock:For your account's security, all withdrawal functions (both TWD and cryptocurrency) will be suspended for 24 hours after you successfully change your phone number.
  • If You Used a Telecom Bill for Verification:If your original secondary ID was a telecom bill, you must re-upload a new secondary ID after changing your phone number. MAX will review the new document within 3-5 business days. During this review period, all TWD transactions will be temporarily suspended.
  • If You Cannot Access Your Old Number:If you no longer have access to your old phone number (e.g., it has been disconnected) and cannot receive login verification codes, please contact customer support directly.
    Email:info@maicoin.com

App Instructions

  1. Profile > top right corner Membership Level > Mobile Number > Change.
  2. Enter your old mobile number > Next > Enter your new mobile number, obtain the verification code to complete verification, and the mobile number modification is complete.

Computer Webpage Instructions

  1. Click your name in the top right corner > Membership Level > Mobile Number > Change. 
  2. Enter your old mobile number > Next > Enter your new mobile number > Obtain the verification code to complete verification, and the mobile number modification is complete.

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