MaiCoin / MAX does not accept deposits via Taiwan Pay (Taiwan Mobile Payment). If you attempt to make a deposit using Taiwan Pay, your deposit will not be successfully credited, and we will process a refund for you. You will receive an email notification regarding this matter; please check and reply promptly.
Since the banking system cannot retrieve the actual bank account linked to Taiwan Pay, please include a screenshot showing both the complete physical card number and mobile card number when you reply to the email. The refund will be credited to the physical card number.
How to capture the screenshot:
- Open the Taiwan Mobile Payment (台灣行動支付) App and select "Card Management (卡片管理)."
- Choose the account you used for the transfer and open the details page.
- Tap the "Show Details" button to reveal the full account number.
- Take a screenshot of the screen, ensuring it includes the complete "Physical Card Number (實體卡號)" and "Mobile Card Number (行動卡號)."
