1. About the Travel Rule
- Q1. What is the Travel Rule, and why do I need to provide this information when withdrawing crypto?
The Travel Rule is an anti-money-laundering standard set by the FATF, requiring virtual asset service providers to exchange basic information about both parties when transferring assets — similar to how banks include sender and recipient details with wire transfers. When you withdraw crypto from MAX to another Taiwan-licensed exchange, you are required by law to provide the beneficiary's name and related information. The transaction will only be broadcast on-chain after both platforms complete the compliance verification. - Q2. Will this regulation slow down my withdrawals?
In most cases, no. Address verification happens in the background, and the data exchange during withdrawal is typically completed within 30 seconds. Your overall experience should be similar to the existing withdrawal flow. - Q3. Do these checks also apply when I withdraw to overseas exchanges or personal wallets?
The Travel Rule currently applies primarily to transfers between Taiwan-licensed exchanges. Withdrawals to overseas exchanges or personal wallets follow the standard process, while still being subject to MAX's existing withdrawal policies and risk controls.
2. Adding a Withdrawal Address
- Q4. Why does my newly added address show a "Verifying" tag?
The system is checking in the background whether the address belongs to a Taiwan-licensed exchange, which usually takes less than 30 seconds. You can continue using other features during this time, but the address cannot be used for withdrawals until verification is complete. You will receive an in-app notification once it's ready. - Q5. What happens if the exchange I selected when adding the address doesn't match the system's verification result?
The system will use the verified result as the source of truth and automatically update the address's exchange affiliation. You'll receive an in-app notification of the change. There's no need to delete and re-add the address — simply proceed with the updated information next time you withdraw. - Q6. Why do some addresses have no tag after verification and can be used right away?
If the system determines that the address does not belong to a Taiwan-licensed exchange (for example, an overseas exchange or a personal wallet), no Travel Rule data exchange is required. You can withdraw to it through the standard flow, and no special tag will be shown in your address book.
3. Withdrawing
- Q7. How should I fill in the "Beneficiary's Real Name" when withdrawing?
Please enter the KYC-registered name associated with that address at the receiving exchange. It must match the registered information exactly. If the name does not match, the withdrawal may fail and the assets will be returned to your available balance. - Q8. Why do more fields appear when the amount exceeds a certain threshold?
Regulations require that transactions exceeding the equivalent of NT$30,000 include more complete information about both parties, including the beneficiary's country and city. Because crypto prices fluctuate in real time, the system makes this determination based on the live market rate, so the actual threshold may vary slightly around NT$30,000. If you have not previously provided your mailing address during KYC, the system will prompt you to complete it on the withdrawal page. - Q9. I've used this address before and the verification succeeded — do I need to enter the name again?
No. Once an address has successfully completed Travel Rule verification, the beneficiary name will be automatically filled in the next time you use that address.
4. Withdrawal Failures
- Q10. I received a "verification failed" notice — what happens to my assets?
When the counterparty exchange returns a verification failure, the withdrawal is cancelled immediately and your assets are returned to your available balance. No on-chain transaction is created. You can review the error message, make the necessary corrections, and submit a new withdrawal. - Q11. What happens if the same address keeps failing verification?
To protect your assets, after five consecutive verification failures on the same address, the address will be temporarily blocked from withdrawals. Please contact customer support for assistance.
5. Receiving Deposits
- Q12. Will it be any different when someone sends crypto to my MAX account from another Taiwan-licensed exchange?
Not on your side — the process is exactly the same and requires no additional action. MAX completes the Travel Rule verification in the background, and the deposit will appear in your account as usual once it passes. For privacy reasons, the sender's personal details will not be displayed in your deposit history.