MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
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Support for the Polygon Chicago Hard Fork
2026-05-20
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Customer Service will be CLOSED from 18:00 to 20:00 on 05/14
2026-05-11
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Temporary Suspension of Polygon Network Deposits and Withdrawals on MAX
2026-04-30
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05/01 National Labor Day Announcement
2026-04-28
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MAX Will Support Osaka/Mendel Hard Fork
2026-04-27
MaiCoin Announcements
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Support for the Polygon Chicago Hard Fork
2026-05-20
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DAI Delisting Notice
2026-05-19
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Notice of Adjustment to MaiCoin TWD Withdrawal Cutoff Time
2026-05-18
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Customer Service will be CLOSED from 18:00 to 20:00 on 05/14
2026-05-11
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Temporary Suspension of Polygon Network Deposits and Withdrawals on MaiCoin
2026-04-30
Fraud Prevention and Response Plan
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How to Identify a Scam?
2018-03-07
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I've Been Scammed and Already Sent the Cryptocurrency. What Should I Do?
2018-03-07
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How Victims Can Recover Financial Losses
2018-03-07
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How Law Enforcement Agencies Can Contact MaiCoin
2018-03-07
MAX expired announcement
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2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
2025-05-27
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2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
2025-05-21
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2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
2025-02-26
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2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
2024-11-27
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September 11, 2024 Wallet Maintenance Completion Announcement
2024-09-11
MaiCoin expired announcement
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2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
2025-05-27
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2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
2025-05-21
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September 11, 2024 Wallet Maintenance Completion Announcement
2024-09-11
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2024/01/08 Wallet upgrade has been deferred
2024-01-08
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2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
2024-01-02
MAX Support Center
For New Users
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How to sign up on MAX Digital Asset Exchange
2018-09-17
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How do I authorize a new device for my MAX account?
2019-08-01
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MAX Identity Verification
2017-08-07
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Guidelines for Proof of Assets
2025-10-08
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How long does identity verification take?
2017-11-20
Common Operations & Settings
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How to reset my password?
2017-11-22
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How do I enable Google Authenticator (GA) 2FA?
2018-09-18
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How do I reset my Google Authenticator (GA)?
2017-11-22
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How do I change the phone number on my account?
2017-11-21
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How do I change my linked bank account?
2020-10-26
General Questions
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Does MAX issue receipts for my transactions?
2017-11-17
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I already have a virtual account with my MaiCoin account, is it the same account for MAX?
2017-11-23
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If I have a MaiCoin account already, do I need to create a Max account?
2017-08-02
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What is the fiat currency (TWD) trust provided by MAX?
2018-07-10
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MAX Referral Program
2019-12-23
Deposits & Withdrawals
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How do I withdrawal crypto assets?
2017-11-21
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How do I deposit assets?
2017-11-22
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Cryptocurrency deposit and withdrawal limits
2018-01-10
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How long does it take for crypto withdrawals to process?
2017-11-14
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Why is my crypto deposit not showing in my account?
2017-11-22
Trading & Features
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Unrealized return on investment (ROI)
2020-11-25
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Convert FAQ
2024-04-16
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Borrowing
2021-09-16
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On-chain staking
2022-07-20
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Introduction to Reward Auto-Staked Feature
2024-12-05
Account & Security
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Withdrawal locking period FAQ
2025-11-10
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What is Two-Factor Authentication (2FA)?
2017-08-02
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MAX Digital Asset Exchange Security Measures
2017-08-02
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Why am I receiving an account security warning?
2021-10-12
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Can I download a copy of my private key？
2017-11-22
VIP Qualification and Fees
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What are the VIP levels and benefits?
2020-08-31
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VIP Invitation Program
2020-08-29
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How is VIP trading volume calculated?
2020-08-29
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How are VIP 9 rebates paid, and when will I receive them?
2020-08-29
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Can I enjoy VIP benefits and referral program rewards at the same time?
2020-08-29
Corporate Account
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MAX Corporate Account Identity Verifications
2020-07-15
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Corporate account registration
2020-07-30
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MAX Corporate Account Limits and Fees
2020-07-15
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How to change the trading proxy?
2020-07-15
MAX trading pair introductions
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Bitcoin (BTC)
2018-05-28
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Ethereum (ETH)
2018-05-28
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Litecoin (LTC)
2018-05-28
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Bitcoin Cash (BCH)
2018-05-28
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Tether ( USDT )
2018-06-26
Sygna Bridge
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Evolution of Cryptocurrency Regulations
2020-07-21
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How to comply with Travel Rule?
2020-07-21
MaiCoin Support Center
For New Users
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How to sign Up on MaiCoin
2019-10-30
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MaiCoin device authorization Tutorial
2019-09-12
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MaiCoin Identity Verification
2017-07-24
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How to register my bank account Info？
2017-07-24
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Guidelines for proof of assets
2025-10-13
TWD Balance FAQ
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What is TWD balance?
2020-07-31
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How Do I Deposit TWD into MaiCoin?
2020-07-31
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TWD Deposit and Withdrawal Limits
2022-06-15
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How to Withdraw Your TWD Balance?
2020-07-31
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How long does it take for a TWD withdrawal to my bank account?
2020-07-31
Common Operations & Settings
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How do I use a redemption code?
2021-01-09
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How to unlock my account?
2017-07-24
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What should I do If I forget my password?
2020-05-19
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How do I enable Google Authenticator (GA) 2FA?
2017-07-24
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What should I do if I'm not receiving the SMS verification code?
2023-12-27
Trading FAQ
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Trading limit per order
2017-07-24
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Buying and selling fees
2017-07-24
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Why can't I use buy function?
2017-07-24
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How to cancel a current Order?
2022-07-15
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How long does it take to receive cryptocurrency after placing an order and completing payment?
2020-03-12
Deposits & Withdrawals
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How to withdraw cryptocurrencies?
2017-07-28
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How to deposit cryptocurrencies?
2017-07-28
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Why can't I withdraw cryptocurrencies?
2017-07-24
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Cryptocurrency withdrawal limits
2018-01-10
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Does MaiCoin charge fees for withdrawal crypto?
2018-03-02
General Questions
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USD Transfer
2022-12-12
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Why doesn't my invoice amount match my transaction amount?
2017-07-24
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E-invoice price redeem
2017-07-24
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MaiCoin One FAQ
2017-07-24
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What is the difference between a wallet and an address?
2017-07-24
Feature FAQ
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Introduction of Recurring Orders
2022-04-19
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What is MaiCoin yield?
2020-09-12
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How do I subscribe to yield?
2020-09-12
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Yield FAQ
2020-10-09
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Unrealized return on investment (ROI)
2020-11-25
Account & Security
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Withdrawal locking period FAQ
2025-12-15
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What is Two-Factor Authentication (2FA)?
2017-07-24
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MaiCoin security measures
2017-07-24
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Why am I receiving an account security warning?
2020-12-22
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Can I download a copy of my private key？
2017-07-24
MaiCoin Corporate Account
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MaiCoin Corporate Account Identity Verifications
2017-07-25
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MaiCoin Corporate Account Limits and Fees
2025-10-07
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How to change the trading proxy?
2025-10-07
Introduction to Listed Cryptocurrencies
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MAX Token
2021-03-01
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Bitcoin (BTC)
2019-11-04
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Ethereum (ETH)
2019-11-04
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Lido DAO (LDO)
2017-07-24
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Tether (USDT)
2019-11-04
MAX Token FAQ
About MAX Token
About Rewards
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What is MAX Token Staking?
2018-10-16
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How to stake MAX Token
2021-04-11
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When is the fee rebates of Holder and Staker distributed? How is the amount calculated?
2018-10-16
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How is staking power determined? What is aging boost?
2018-10-16
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How do I know if I have received my rewards?
2018-10-16