MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
- 2025/07/21 Important Security Announcement: Protecting Your Account from Phishing
- 2025/07/16 Customer Service and storefront will be CLOSED from 15:00 to 20:00 on 07/17
- 2025/07/15 Wallet Maintenance Announcement
- 2025/07/14 storefront will be CLOSED from 18:00 to 20:00 on 07/16
- 2025/07/09 MAX Will Support the Polygon Heimdall V2 Migration
MaiCoin Announcements
- 2025/07/21 Important Security Announcement: Protecting Your Account from Phishing
- 2025/07/16 Customer Service and storefront will be CLOSED from 15:00 to 20:00 on 07/17
- 2025/07/15 Wallet Maintenance Announcement
- 2025/07/14 storefront will be CLOSED from 18:00 to 20:00 on 07/16
- 2025/07/09 MaiCoin Will Support the Polygon Heimdall V2 Migration
MAX expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- 2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
- September 11, 2024 Wallet Maintenance Completion Announcement
MaiCoin expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
MAX Support Center
For New Users
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- MAX Identity Verification
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why was my deposit amount held or returned?
- Are there any order minimum amount in MAX?
- How do I view my account history?
Sending and Receiving Digital Assets
- How long does it take to receive NTD after I withdraw?
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
Trading on the Exchange
- Order Types
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Do buy and sell transactions appear on the public blockchain?
- Does MAX have an API?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
- How do I reset my Google Authenticator?
Corporate Account
MAX trading pair introductions
Sygna Bridge
Terms of agreements
MaiCoin Support Center
Common Problem
Security and Identity Verification
- MaiCoin Identity Verification
- List of Acceptable Banks
- How to register my bank account info？
- How to unlock my account?
- What is 2-factor authentication?
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- USD transfer
- How will I receive my funds after selling crypto?
- How do better utilize my custodial account with MaiCoin?
- Transferred the wrong amount?
- Pay with ATM with the amount over $30,000 NTD
Fees & Limits
- Trading limit per order
- What are the fees charged by MaiCoin?
- Are there limits for external transfers?
- Does MaiCoin charge fees for withdrawals?
- MaiCoin VIP Program
TWD balance
Yield
Feature introduction and other issues
- Introduction of Recurring Orders
- crypto-crypto trading
- View Crypto Prices in USD
- MaiCoin PAY FAQ
- Unrealized return on investment (ROI)
About MaiCoin
- Tether USDT
- How to sell bitcoins or ethers？
- Order status show "pending bank transfer" when sell orders are fulfilled
- Bitcoin (BTC)
- Ethereum (ETH)