MAX Exchange / MaiCoin
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Announcements
MAX Announcements
- 2025/10/31 MAX Wallet Maintenance Announcement
- 2025/10/29 MAX x Bankee Investment Settlement Account Now Open for Application
- 2025/10/22 MAX will conduct system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
- 2025/10/22 Customer Service will operate as usual during Taiwan Retrocession Day.
- 2025/10/21 Wallet Maintenance Announcement
MaiCoin Announcements
- 2025/10/31 MaiCoin Wallet Maintenance Announcement
- 2025/10/22 MaiCoin scheduled system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
- 2025/10/22 Customer Service will operate as usual during Taiwan Retrocession Day.
- 2025/10/21 Wallet Maintenance Announcement
- 2025/10/17 Important Security Announcement: Protecting Your Account from Phishing
MAX expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- 2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
- September 11, 2024 Wallet Maintenance Completion Announcement
MaiCoin expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
MAX Support Center
For New Users
- How to sign up on MAX Digital Asset Exchange
- How do I authorize a new device for my MAX account?
- How to deposit TWD to your MAX Account
- How to make a limit order ?
- How do I make an withdrawal from MAX to my bank account?
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- MAX Identity Verification
- How long does identity verification take?
- How do I change the phone number on my account?
- Why is there a 1 TWD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why was my deposit amount held or returned?
- What is the minimum order amount on MAX?
- How can I view my account history?
Withdraw, Deposit and Fee
- How do I withdrawal crypto assets?
- Are there any limits on deposit and withdrawals?
- Are there any fees for TWD deposits and withdrawals?
- How long does it take for crypto withdrawals to process?
- Why is my crypto withdrawal in pending status?
Trading on the Exchange
- Order Types
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Can I find my trading data (buys/sells) on the blockchain?
- Does MAX provide an API (Application Programming Interface)?
Security
- MAX Digital Asset Exchange Security Measures
- What is Two-Factor Authentication (2FA)?
- How do I enable Google Authenticator (GA) 2FA?
- What is the fiat currency (TWD) trust provided by MAX?
- How do I reset my Google Authenticator (GA)?
Corporate Account
VIP Qualification and Fees
MAX trading pair introductions
>> View all ( 6 )Sygna Bridge
MaiCoin Support Center
For New User
- How to Sign Up on MaiCoin
- Account Security Features
- Identity Verification
- Guidelines for Proof of Assets
- How to Buy Crypto
Security and Identity Verification
- MaiCoin Identity Verification
- MaiCoin Device Authorization Tutorial
- How to Unlock My Account?
- What Should I Do If I Forget My Login Password?
- List of Acceptable Banks
Withdraw and Deposit
- How to Withdraw Cryptocurrencies?
- How to Deposit Cryptocurrencies?
- Why Can't I Withdraw Cryptocurrencies?
- Transaction Status for MaiCoin to Deposit Cryptocurrencies
- Haven't Received Cryptocurrencies Sent From External Wallet to MaiCoin Wallet?
Buy and Sell Crypto
- USD Transfer
- Why Can't I Use Buy Function?
- What Happens if I Transfer the Wrong Amount of TWD?
- What should I do if my order amount exceeds my bank's transfer limit?
- How Will I Receive My Funds After Selling Cryptocurrencies?
Fees & Limits
- Trading Limit Per Order
- Buying and Selling Fees
- Cryptocurrency Withdrawal Limits
- Does MaiCoin Charge Fees for Withdrawal Crypto?
- Why Doesn't My Invoice Amount Match My Transaction Amount?
TWD Balance
- What is TWD balance?
- TWD Deposit and Withdrawal Limits
- How Long Does It Take for a TWD Withdrawal to Reach My Bank Account?
- How Do I Deposit TWD into MaiCoin?
- How Do I Deposit the Proceeds from a Sell Order into My TWD Balance?
Yield
Feature Introduction and Other Issues
- What Services Does MaiCoin Provide?
- MaiCoin One FAQ
- Introduction of Recurring Orders
- Crypto to Crypto Trading
- Unrealized return on investment (ROI)
Introduction to Listed Cryptocurrencies
>> View all ( 10 )MaiCoin Corporate Account
Fraud Prevention and Response Plan
MAX Token FAQ
About MAX Token
About Rewards
- What’re the benefits of staking MAX Token?
- How to stake MAX Token
- When is the fee rebates of Holder and Staker distributed? How is the amount calculated?
- How is staking power determined? What is aging boost?
- How will I be notified for the receipt of rewards?