MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
- 2025/10/22 MAX will conduct system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
- 2025/10/22 Customer Service will operate as usual during Taiwan Retrocession Day.
- 2025/10/21 Wallet Maintenance Announcement
- 2025/10/17 Important Security Announcement: Protecting Your Account from Phishing
- 2025/10/08 Customer Service will operate as usual during Double Tenth Day.
MaiCoin Announcements
- 2025/10/22 MaiCoin scheduled system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
- 2025/10/22 Customer Service will operate as usual during Taiwan Retrocession Day.
- 2025/10/21 Wallet Maintenance Announcement
- 2025/10/17 Important Security Announcement: Protecting Your Account from Phishing
- 2025/10/08 Customer Service will operate as usual during Double Tenth Day.
MAX expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- 2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
- September 11, 2024 Wallet Maintenance Completion Announcement
MaiCoin expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
MAX Support Center
For New Users
- How to sign up on MAX Digital Asset Exchange
- How to deposit TWD to your MAX Account
- How to make a limit order ?
- How do I make an withdrawal from MAX to my bank account?
- What is the estimated arrival time for TWD withdrawals
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- MAX Identity Verification
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a 1 TWD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why was my deposit amount held or returned?
- Are there any order minimum amount in MAX?
- How do I view my account history?
Withdraw, Deposit and Fee
- How do I withdrawal crypto assets?
- Are there any limits on deposit and withdrawals?
- Are there fees for deposits and withdrawals?
- How long does it take for crypto withdrawals to process?
- Why is my crypto withdrawal in pending status?
Trading on the Exchange
- Order Types
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Do buy and sell transactions appear on the public blockchain?
- Does MAX have an API?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
- How do I reset my Google Authenticator?
Corporate Account
MAX trading pair introductions
Sygna Bridge
Terms of agreements
MaiCoin Support Center
For New User
- How to Sign Up on MaiCoin
- Account Security Features
- Account Security & Identity Verification
- Guidelines for Proof of Assets
- How to Buy Crypto
Security and Identity Verification
- MaiCoin Identity Verification
- MaiCoin Device Authorization Tutorial
- How to Unlock My Account?
- What Should I Do If I Forget My Login Password?
- List of Acceptable Banks
Withdraw and Deposit
- How to Withdraw Cryptocurrencies?
- How to Deposit Cryptocurrencies?
- Why Can't I Withdraw Cryptocurrencies?
- Transaction Status for MaiCoin to Deposit Cryptocurrencies
- Haven't Received Cryptocurrencies Sent From External Wallet to MaiCoin Wallet?
Buy and Sell Cryptocurrencies
- USD Transfer
- Why can't I purchase ?
- Transferred the wrong amount?
- Pay with ATM with the amount over $30,000 NTD
- How Will I Receive My Funds After Selling Cryptocurrencies?
Fees & Limits
- Trading limit per order
- What are the fees charged by MaiCoin?
- Are there limits for external transfers?
- Does MaiCoin charge fees for withdrawals?
- MaiCoin VIP Program
TWD Balance
- TWD Deposit and Withdrawal Limits
- How Long Does It Take for a TWD Withdrawal to Reach My Bank Account?
- What is TWD balance?
- How Do I Deposit TWD into MaiCoin?
- How Do I Deposit the Proceeds from a Sell Order into My TWD Balance?
Yield
Feature Introduction and Other Issues
- What Services Does MaiCoin Provide?
- MaiCoin One FAQ
- Introduction of Recurring Orders
- Crypto to Crypto Trading
- Unrealized return on investment (ROI)