MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
- 2025/11/11 Withdrawal locking period is launching on MAX
- 2025/11/11 Customer Service will be CLOSED from 18:00 to 20:00 on 11/12
- 2025/10/31 MAX Wallet Maintenance Announcement
- 2025/10/29 MAX x Bankee Investment Settlement Account Now Open for Application
- 2025/10/22 MAX will conduct system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
MaiCoin Announcements
- 2025/11/11 Customer Service will be CLOSED from 18:00 to 20:00 on 11/12
- 2025/10/31 MaiCoin Wallet Maintenance Announcement
- 2025/10/22 MaiCoin scheduled system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
- 2025/10/22 Customer Service will operate as usual during Taiwan Retrocession Day.
- 2025/10/21 Wallet Maintenance Announcement
MAX expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- 2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
- September 11, 2024 Wallet Maintenance Completion Announcement
MaiCoin expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
MAX Support Center
For New Users
- How to sign up on MAX Digital Asset Exchange
- How do I authorize a new device for my MAX account?
- MAX Identity Verification
- How to deposit TWD to your MAX Account
- How to make a limit order ?
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- How long does identity verification take?
- How do I change the phone number on my account?
- Why did my bank account receive an NT$1 deposit from the bank?
- How to reset my password?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why are my deposited funds locked?
- What is the minimum order amount on MAX?
- How can I view my account history?
Withdraw, Deposit and Fee
- How do I withdrawal crypto assets?
- How do I deposit assets?
- Are there any limits on deposit and withdrawals?
- Are there any fees for TWD deposits and withdrawals?
- How long does it take for crypto withdrawals to process?
Trading on the Exchange
- Order Types
- Does MAX have limits for up or down price movements?
- Can I find my trading data (buys/sells) on the blockchain?
- Does MAX provide an API (Application Programming Interface)?
- Are there any price alerts when placing an order?
Security
- MAX Digital Asset Exchange Security Measures
- What is Two-Factor Authentication (2FA)?
- How do I enable Google Authenticator (GA) 2FA?
- What is the fiat currency (TWD) trust provided by MAX?
- How do I reset my Google Authenticator (GA)?
Corporate Account
VIP Qualification and Fees
Anti-Fraud and AML/CFT Section
MAX trading pair introductions
>> View all ( 6 )Sygna Bridge
MaiCoin Support Center
For New Users
- How to sign Up on MaiCoin
- MaiCoin device authorization Tutorial
- Identity verification
- How to register my bank account Info？
- Guidelines for proof of assets
Security and Identity Verification
- How to unlock my account?
- What should I do If I forget my password?
- List of acceptable banks
- How to modify the bound bank account?
- Why did my bank account receive an NT$1 deposit from the ank?
Withdraw and Deposit
- How to withdraw cryptocurrencies?
- How to deposit cryptocurrencies?
- Why can't I withdraw cryptocurrencies?
- Transaction status for MaiCoin to deposit cryptocurrencies
- Haven't received cryptocurrencies sent from external wallet to MaiCoin wallet?
Buy and Sell Crypto
- USD Transfer
- Why can't I use buy function?
- How long does it take to receive cryptocurrency after placing an order and completing payment?
- Why did I make the payment, but the cryptocurrency has not been credited to my account?
- How to cancel a current Order?
Fees & Limits
- Trading limit per order
- Buying and selling fees
- Cryptocurrency withdrawal limits
- Does MaiCoin charge fees for withdrawal crypto?
- Why doesn't my invoice amount match my transaction amount?
TWD Balance
- What is TWD balance?
- TWD Deposit and Withdrawal Limits
- How Do I Deposit TWD into MaiCoin?
- How to Withdraw Your TWD Balance?
- How long does it take for a TWD withdrawal to my bank account?
Yield
Feature Introduction and Other Issues
- What services does MaiCoin provide?
- MaiCoin One FAQ
- Introduction of Recurring Orders
- Crypto to crypto trading
- Unrealized return on investment (ROI)