MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
- 2025/11/11 Withdrawal locking period is launching on MAX
- 2025/11/11 Customer Service will be CLOSED from 18:00 to 20:00 on 11/12
- 2025/10/31 MAX Wallet Maintenance Announcement
- 2025/10/29 MAX x Bankee Investment Settlement Account Now Open for Application
- 2025/10/22 MAX will conduct system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
MaiCoin Announcements
- 2025/11/11 Customer Service will be CLOSED from 18:00 to 20:00 on 11/12
- 2025/10/31 MaiCoin Wallet Maintenance Announcement
- 2025/10/22 MaiCoin scheduled system maintenance on 2025/10/26 (SUN) 13:00~17:00 (UTC+8)
- 2025/10/22 Customer Service will operate as usual during Taiwan Retrocession Day.
- 2025/10/21 Wallet Maintenance Announcement
Fraud Prevention and Response Plan
MAX expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- 2025/02/26 Customer Service and storefronts will operate as usual during Peace Memorial Day
- 2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
- September 11, 2024 Wallet Maintenance Completion Announcement
MaiCoin expired announcement
- 2025/05/27 Customer Service will operate as usual during Dragon Boat Festival, TWD withdrawal will be processed on 06/02.
- 2025/05/21 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 05/23
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
MAX Support Center
For New Users
- How to sign up on MAX Digital Asset Exchange
- How do I authorize a new device for my MAX account?
- MAX Identity Verification
- Guidelines for Proof of Assets
- How long does identity verification take?
Common Operations & Settings
- How to reset my password?
- How do I enable Google Authenticator (GA) 2FA?
- How do I reset my Google Authenticator (GA)?
- How do I change the phone number on my account?
- List of acceptable banks to add on MAX
General Questions
- Does MAX issue receipts for my transactions?
- I already have a virtual account with my MaiCoin account, is it the same account for MAX?
- If I have a MaiCoin account already, do I need to create a Max account?
- What is the fiat currency (TWD) trust provided by MAX?
- MAX Referral Program
Deposits & Withdrawals
- How do I withdrawal crypto assets?
- How do I deposit assets?
- Cryptocurrency deposit and withdrawal limits
- How long does it take for crypto withdrawals to process?
- Why is my crypto deposit not showing in my account?
Trading & Features
- Unrealized return on investment (ROI)
- Convert FAQ
- Borrowing
- On-chain staking
- Introduction to Reward Auto-Staked Feature
Account & Security
- Withdrawal locking period FAQ
- What is Two-Factor Authentication (2FA)?
- MAX Digital Asset Exchange Security Measures
- Why am I receiving an account security warning?
- Can I download a copy of my private key？
VIP Qualification and Fees
Corporate Account
MAX trading pair introductions
>> View all ( 6 )Sygna Bridge
MaiCoin Support Center
For New Users
- How to sign Up on MaiCoin
- MaiCoin device authorization Tutorial
- Identity verification
- How to register my bank account Info？
- Guidelines for proof of assets
TWD Balance FAQ
- What is TWD balance?
- How Do I Deposit TWD into MaiCoin?
- TWD Deposit and Withdrawal Limits
- How to Withdraw Your TWD Balance?
- How long does it take for a TWD withdrawal to my bank account?
Common Operations & Settings
- How to unlock my account?
- What should I do If I forget my password?
- How do I enable Google Authenticator (GA) 2FA?
- List of acceptable banks
- How to modify the bound bank account?
Deposits & Withdrawals
- How to withdraw cryptocurrencies?
- How to deposit cryptocurrencies?
- Why can't I withdraw cryptocurrencies?
- Transaction status for MaiCoin to deposit cryptocurrencies
- Why is the "From" address in blockchain transaction not my personal MaiCoin address?
Trading FAQ
- USD Transfer
- Why can't I use buy function?
- How long does it take to receive cryptocurrency after placing an order and completing payment?
- Why did I make the payment, but the cryptocurrency has not been credited to my account?
- How to cancel a current Order?
General Questions
Feature FAQ
- Introduction of Recurring Orders
- Unrealized return on investment (ROI)
- View crypto prices in USD
- MaiCoin PAY FAQ
- E-invoice price redeem